Returns & Exchanges

1. Returns are accepted within 30 days of purchase for a refund, or within 150 days for store credit or exchange.
2. Products must be in new, unopened condition with shrink wrap intact.
3. Hair serums may be returned if opened, but no more than 5% of the product can be used to qualify.
4. Dermarollers and brushes must have shrink wrap fully intact to qualify. Opened items are final sale.
5. All returns must include original packaging where applicable.

• Returns are subject to a $10 handling fee deducted from your refund.
• Exchanges are free and do not incur any handling fee.

• Refunds will be processed to the original payment method used at checkout.
• If your payment method is unavailable (e.g., expired card), we will issue store credit instead.
• Please allow 5–7 business days for refunds to process after approval, plus an additional 7–14 days for your bank to reflect the transaction.

• Exchanges are simple and free!
• If the new item costs more than the original, you’ll pay the difference.
• If it costs less, the difference will be refunded to your original payment method.

• Items marked as FINAL SALE during Cyber Week, Black Friday, or other promotions are not eligible for return, refund, or exchange.
• These items will be clearly labeled at the time of purchase.
  

• If you return an item tied to a Buy 2 Get 1 Free promotion, you must also return the free gift.
• If you choose to keep the free gift, its value will be deducted from your refund.

• We monitor return activity to ensure fairness and protect against abuse.
• Returns where the product is more than 5% used will be automatically denied
• Dermarollers and brushes that have been opened or unsealed are final sale and not returnable.
• Excessive returns or abuse may result in account restrictions.

We proudly offer a 150-Day Growth Guarantee on our hair serums.

To be eligible for the guarantee:

• You must submit before and after photos taken at the start and end of the 150 days.
• You must demonstrate consistent use as instructed during the 150-day period.
• Guarantee claims must be submitted within 180 days of purchase.
• Only products purchased directly from our website are eligible.

Guarantee claims are individually reviewed for fairness and eligibility.

• By placing an order with Le Jardin Switzerland, you agree to our Returns and Refunds Policy.
• Chargebacks are not a valid method for obtaining a refund and should not be used to bypass our official returns process.
• We reserve the right to dispute any chargebacks and provide supporting documentation, including proof of delivery and adherence to our return policies.