Frequently Asked Questions
If you still need help, please contact our support team here.
Hair
No, our hair serums are completely oil-free and lightweight, so they won’t leave your hair feeling greasy. Just 1-2 pumps are enough to cover your scalp effectively. Massage it in gently to ensure even application and optimal results.
Absolutely! Our hair serums work at the follicle level, making them perfect for permed, processed, or color-treated hair. You can achieve great results without compromise.
Le Jardin Switzerland serums are crafted with natural, plant-based ingredients that support your body’s natural processes for promoting healthy, voluminous hair. Unlike many other products, which rely on hormones or harsh chemicals, our serums are free from synthetic additives and drugs, such as minoxidil. Instead, they deliver gentle, effective results and are always vegan, natural, and inspired by the pristine beauty of Geneva.
For hair serums like The Hair Multiplier, results typically take 3-4 months when applied once daily. Since the growth cycles for hair are longer than those for lashes or brows, it takes more time to notice changes.
If you’d like assistance troubleshooting your results, feel free to reach out. We’re here to help!
We understand this is a common question. While only your doctor can provide personalized advice, we can share that many hair serums are not recommended during pregnancy due to their use of hormones or drugs like minoxidil. At Le Jardin Switzerland, our hair serums are crafted without synthetic hormones or drugs, including minoxidil. They are always vegan, natural, and formulated with care. To ensure complete peace of mind, we recommend sharing our full ingredient list (available on each product page) with your healthcare provider.
Yes, you can absolutely use Le Jardin hair serums if you have dandruff. The key is to apply the serum directly to your scalp and ensure consistent, proper application. For the best results, follow these tips:
- Apply the serum to a clean scalp, ideally after washing and towel- or blow-drying your hair.
- Use the serum at night to align with your body’s natural restorative process.
- Massage the serum into your scalp with your fingertips (not nails) to boost circulation and improve absorption.
Taking these extra steps will help maximize the benefits of the serum and promote healthier hair growth.
Our serums are crafted with natural, vegan ingredients and are designed to be gentle on the skin. However, since everyone’s skin is different, some individuals may experience sensitivity to certain natural ingredients. To ensure compatibility, we recommend performing a spot test on your inner arm before use. If the serum doesn’t meet your needs, we’ll be happy to assist with a return.
Take 1-2 pumps of The Hair Multiplier and apply it directly to your scalp. Gently massage the serum into your scalp using your fingertips or a scalp massager to ensure even distribution. You can focus on specific areas of concern or treat your entire scalp.
Apply once daily to a clean scalp. If you use dry shampoo or don’t wash your hair daily, apply the serum before using other products. For the best results, ensure your scalp is freshly cleaned before application.
A bottle of The Hair Multiplier typically lasts about a month with daily use. If you are spot-treating specific areas, it may last longer.
Absolutely! Customers of all ages have used Le Jardin products with great success. If you read through our reviews, you’ll find stories from individuals at every stage of life—whether they’re addressing postpartum hair loss, navigating menopause, or looking to restore hair density later in life.
For medical conditions like alopecia, Hashimoto’s, or other hair-related challenges, we recommend consulting with a healthcare professional, as we are not doctors and cannot provide medical advice. However, many customers with similar conditions have shared positive feedback about their experiences with our products.
We encourage you to try our serums and see the difference for yourself. If you’re not completely satisfied, our easy return process has you covered.
Like any beauty product, the results from our serums will last as long as you continue using them.
For hair serums like The Hair Multiplier, the hair growth cycle is longer, so it may take a few months for your hair to gradually return to its natural state after discontinuing use.
Yes! Our hair serums are designed for everyone, and many men have experienced incredible results with our products.
Subscriptions
Consistency is key to achieving your hair goals, especially for growth and scalp health. A subscription ensures you never miss a dose, making it easier to stay on track. However, subscriptions aren’t required—any Le Jardin product is available for one-time purchase without a commitment. Choose the option that best fits your needs.
Yes, you can apply a discount code to a subscription order by visiting your account portal. Select “Edit” on the subscription you want to apply the code to, click “Apply Loyalty Code,” and enter the discount code. Please note that while the account portal may not show the updated pricing, you’ll receive a pop-up confirmation saying “Success” if the code has been successfully applied.
Absolutely! You can include multiple products in your subscription. However, keep in mind that delivery schedules may vary—some items ship every 30, 60, or 90 days. If you’d like to synchronize delivery dates or adjust the frequency for any product, our customer support team is happy to help. Check your account portal for detailed subscription information.
It’s easy! Through your account portal, you can update your subscription by swapping products, rescheduling shipments, skipping a shipment, or updating your billing and shipping details. If you need further assistance, our customer support team can help customize your delivery schedule to suit your needs.
Subscribers can manage their subscriptions directly from the account portal. If you need assistance, you can contact our customer support team via phone, email, chat, or text for help with cancellation.
If you canceled your subscription after an order was already processed and shipped, it may have been too late to stop the shipment. If you believe this wasn’t the case, please contact our customer support team for assistance. You can always check the status of your subscription orders in the account portal.
Other Concerns
No, Le Jardin products do not cause weight gain. This is due to us not using any synthetic hormones. Our customers have not reported any side effects while using Le Jardin products.
The Food and Drug Administration (FDA) does not approve supplements or personal care products but does regulate them. Le Jardin products comply with all relevant regulations and are not intended to diagnose, treat, cure, or prevent any disease.
Yes, we are proudly a cruelty-free brand. This means that no animals are involved in the testing or production of our products at any stage, from research and development to manufacturing.