At Le Jardin Switzerland, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services. By accessing our website and services, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

• Make a purchase

• Sign up for our email newsletter

• Interact with our ads on social media platforms (e.g., Meta, TikTok, Twitter, Pinterest)

 

The information we collect includes:

Contact Information: Your name, email address, shipping address, and phone number.

Transaction Information: Payment details (processed securely by a third-party payment processor) and order details.

Marketing Preferences: If you subscribe to our marketing communications, we collect your email address and preferences.

Usage Information: Information about how you use our website, including IP address, browser type, browsing behavior, and interactions with ads, collected through cookies, Elevar tracking, and similar technologies.

Mobile Messaging Information:

If you enroll in our mobile messaging program, we collect your mobile number and related data such as opt-in status, delivery reports, and message-interaction metrics.

We use this information to send recurring automated marketing and transactional text messages, manage opt-outs, and maintain compliance records.

We do not sell or share your mobile number for third-party marketing.

You may opt out at any time by replying STOP to any message or emailing hello@lejardinswitzerland.com. We maintain your number on a “do-not-text” list to ensure compliance. 

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Fulfillment: To process and ship your orders.

Customer Support: To respond to your inquiries and provide assistance.

Marketing Communications: To send you promotional emails and updates about new products, sales, or events. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Advertising: To display relevant ads on social media platforms, including Meta, TikTok, Twitter, and Pinterest, and to optimize ad performance through tools like Elevar.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information with third parties. We may share your information with:

Service Providers: Third-party vendors who help us operate our website, process payments, and deliver products to you.

Advertising Partners: We may share anonymized data with advertising platforms like Meta, TikTok, Twitter, and Pinterest to improve our advertising efforts.

Legal Obligations: We may disclose your information if required by law or to protect our legal rights.

4. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

Access and Update: You can access and update your personal information by logging into your account or contacting us.

Unsubscribe from Marketing: You can opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.

Data Deletion: You may request the deletion of your personal data by contacting us. Please note that some information may be retained as required by law.

 

U.S. State Privacy Rights

Depending on your state of residence, you may have rights to access, delete, or correct personal information we hold about you and to opt out of targeted advertising.

You can exercise these rights by emailing hello@lejardinswitzerland.com.

We will not discriminate against you for exercising any of these rights.

5. SECURITY OF YOUR INFORMATION

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies, including Elevar, to enhance your experience on our website and optimize ad performance. You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.

7. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

8. NOTICE OF FINANCIAL INCENTIVE

When you sign up to receive text messages or email marketing, we may offer you a discount (for example, 10% off your first order) in exchange for providing personal information such as your mobile number or email address.

We estimate the value of this information based on the expected additional revenue from marketing communications minus related program costs.

Participation is voluntary, and you may withdraw at any time by replying STOP to text messages or clicking “unsubscribe” in emails.

Opting out will not affect your ability to make purchases or use our website.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.