Customer Concierge
Our Customer Concierge Team is available exclusively via email Monday through Sunday, 9am–5pm Eastern Time.
For the fastest assistance, please email us directly and we’ll respond within one business day, often sooner.
You may also leave a voicemail at the number below with your name, email address, and a brief message. A member of our team will follow up with you via email.
No inquiry goes unanswered. If you haven't heard from us in more than 48 hours, our reply was likely filtered into your spam or promotions folder. Please check there, and consider adding hello@lejardinswitzerland.com to your contacts.
We process and ship orders as quickly as possible to ensure fast delivery. If you need to change your shipping address, please email our customer support team within 1 hour of placing your order. While we will do our best to accommodate your request, we cannot guarantee changes once the order has been processed for shipping.
Yes, we ship internationally and partner with premium logistics providers like DHL and UPS to ensure your package arrives safely and on time.
Estimated delivery dates are shown at checkout based on your selected shipping speed. You'll receive tracking as soon as your order ships. For full details, see our shipping policy — and if there are ever any delays, we'll always let you know.
