Subscription & Billing
You can pause, skip, or cancel anytime through your account portal. Simply log in, go to Subscriptions, and locate the Skip or Cancel options available 24/7. You can also email us at hello@lejardinswitzerland.com and our Concierge Team will be happy to help.
You'll always receive a reminder email before each renewal charge, including the amount and date of the upcoming charge and instructions on how to skip, pause, or cancel before it's processed.
To stop an upcoming charge, cancel before your next scheduled renewal date — cancellation takes effect at the end of your current billing cycle, and no partial refunds are issued for a cycle already in progress.
Yes. From your account portal you can reschedule an upcoming shipment, swap products, skip a delivery, or update your billing and shipping details at any time. If you'd like help customizing your delivery schedule, email us at hello@lejardinswitzerland.com
Subscribing locks in a reduced price for every bottle. A benefit of remaining subscribed is keeping the price you joined at.
If we ever change your subscription price, we'll notify you by email at least 7 days before the new price takes effect, giving you the opportunity to cancel first.
If you believe your order shipped in error after a cancellation before the charge for your order processed, please reach out to our customer concierge team and we'll take a look right away. You can always check the status of your subscription orders from your account portal.
Any orders shipped before a cancellation request are subject to our Return Policy.
