Shipping Help
Orders are typically processed and prepared for shipment within 1 business day of being placed unless purchased during a pre-sale in which case, orders will ship by the date posted on our product page. Orders placed over the weekend begin processing the following Monday. Once processed, delivery typically takes 3–5 business days.
You'll receive a separate email with your tracking number and carrier information as soon as your order ships.
Because we process orders quickly to ensure fast delivery, our window for changes is limited. For in-stock orders, we can only accommodate changes or cancellations — including shipping address updates — within 1 hour of placing your order. Please double-check your shipping address and order contents carefully at checkout.
Because we make The Hair Multiplier in small batches in Switzerland, we may at times offer pre-orders of our serum from our next upcoming batch. If your order includes a pre-order item, the estimated ship date is shown on the product page and will not ship within our standard window. Pre-orders can be edited or cancelled for a full refund any time before they ship.
Sometimes, deliveries end up at a neighbors house or somewhere. unexpected on your property. If you've checked your mailbox and the previous locations and haven't located your order within 24 hours of a delivery notice, please contact us right away at hello@lejardinswitzerland.com and our Concierge Team will be happy to help.
Please contact us right away at hello@lejardinswitzerland.com and our Concierge Team will be happy to help.
Yes. The Hair Multiplier is safe for color-treated, bleached, or chemically processed hair. In fact, many of our customers use it to restore strength and density after years of coloring or damage. The formula is free from harsh chemicals and contains only clean, non-stripping ingredients designed to support scalp health and stimulate natural growth—regardless of your hair's history.
Yes, you can absolutely use The Hair Multiplier if you have dandruff. The key is to apply the serum directly to your scalp and ensure consistent, proper application. For the best results, follow these tips: Apply the serum to a clean scalp, ideally after washing and towel- or blow-drying your hair. Use the serum at night to align with your body's natural restorative process. Massage the serum into your scalp with your fingertips (not nails) to boost circulation and improve absorption. Taking these extra steps will help maximize the benefits of the serum and promote healthier hair growth.
No. The Hair Multiplier was designed for daily use—even for women who wash only a few times a week. It absorbs quickly into the scalp without leaving a greasy residue and is formulated without heavy oils or silicones. If your scalp tends to get oily, we recommend applying it at night so it works while you sleep.
The Hair Multiplier isn't just another serum—it's a return to what actually works. While most treatments rely on synthetic compounds that disrupt your scalp's balance, our formula is guided by generations of Swiss tradition and designed in harmony with your biology. We use 95% organic ingredients that your scalp recognizes—not resists—including our signature Swiss 7-Stem Complex™, organic caffeine extract, and bio-fermented hyaluronic acid. It's hormone-disruptor free, clinically tested, and rooted in the belief that real change doesn't come from force—it comes from alignment. We don't promise overnight miracles. But with consistent daily use, most women see reduced shedding, stronger strands, and baby hairs emerging around the 90-day mark. That's why we offer our industry-first 150-day Hair Growth guarantee—because we believe results should be both natural and visible.
